Complaints Policy

Here at Cancer Research Wales we are committed to providing a quality service to our supporters. If you are not satisfied with the level of service you have received from us, please let us know. We always value hearing from our supporters – we promise you’ll receive a friendly and open response if you get in touch. If we get something wrong, we'd like to know about it, deal with it in a timely manner, and learn from it to prevent it happening again.

• We will always be courteous, respectful and listen to what you have to say
• We will ensure that all complaints are acknowledged promptly
• We will deal with all complaints sensitively, with transparency and with a sense of urgency

You can find our Concerns and Complaints Policy below.